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Store Policy

Customer Care

Welcome to Urban Outdoor by Begili! Our store policy is designed to ensure a smooth and enjoyable shopping experience for all our customers. offer easy returns within 30 days of purchase, provided items are in their condition. If you have any questions or need assistance, feel free to reach out to our customer service team. Thank you for choosing Urban Outdoor!

Privacy & Safety

At Urban Outdoor, your privacy and safety are important to us. This Privacy and Safety Policy explains how we collect, use, and protect your personal information when you use our website.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number, and shipping address (if you make a purchase or sign up for newsletters).

  • Account details if you register on our site.

Non-Personal Information

  • Browser type, device information, IP address, pages visited, and other analytical data (via cookies and analytics tools).

2. How We Use Your Information

We use the information we collect to:

  • Provide and personalize your experience on Urban Outdoor.

  • Process transactions and send order confirmations.

  • Respond to customer service requests.

  • Send newsletters, promotional materials, or updates (only if you opt-in).

  • Improve our website functionality and security.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These tools help us understand user behavior and improve site performance. You can choose to disable cookies through your browser settings, though it may affect your user experience.

4. How We Protect Your Data

We take appropriate technical and organizational security measures to protect your information, including:

  • Secure HTTPS encryption across our site.

  • Regular updates and security patches.

  • Limited access to personal information by authorized personnel only.

However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

We may use third-party tools and services (e.g., payment processors, analytics platforms) that collect, use, and disclose your information according to their own privacy policies. We recommend reviewing those policies directly.

We do not sell, trade, or rent your personal information to third parties.

6. Your Rights and Choices

You have the right to:

  • Access and review your personal data.

  • Request corrections or deletions.

  • Withdraw consent for marketing communications.

  • Request a copy of the information we have about you.

To exercise any of these rights, contact us at: info@urbanoutdoor.com.au

7. Children’s Privacy

Urban Outdoor does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected data from a child without verified parental consent, we will delete that information promptly.

8. Changes to This Policy

We may update this Privacy and Safety Policy occasionally. Changes will be posted on this page with a revised "Effective Date." Continued use of the site after changes indicates your agreement to the updated policy.

9. Contact Us

If you have any questions about this policy or how we handle your information, contact us at:
Email: info@urbanoutdoor.com.au

Wholesale Inquiries

At Urban Outdoor, we welcome wholesale enquiries from retailers, designers, hospitality venues, and other trade professionals looking to partner with us for premium outdoor furniture solutions. This Wholesale Enquiry Policy outlines the terms and process for wholesale opportunities.

1. Eligibility

To qualify for a wholesale account, you must:

  • Be a registered business with a valid business license or ABN (if applicable).

  • Operate within a relevant industry (e.g., retail, interior/exterior design, hospitality, real estate, event planning).

  • Meet our minimum order requirements (see Section 3).

2. How to Apply

To submit a wholesale enquiry, please contact us through one of the following channels:

Email: info@urbanoutdoor.com.au
 

Please include the following in your enquiry:

  • Business name and contact person

  • Business registration number

  • Nature of business

  • Website and/or social media links

  • Intended use of products (resale, design project, etc.)

  • Estimated order volume or products of interest

3. Minimum Order Requirements

To access wholesale pricing, the following conditions apply:

  • Minimum first order value: [e.g., $5,000 AUD or local currency]

  • Reorders may have lower minimums depending on product range

  • Custom and bulk orders may require longer lead times and additional minimums

4. Pricing and Payment

  • Approved wholesale partners will receive access to our wholesale pricing list.

  • All prices are exclusive of applicable taxes and shipping unless otherwise stated.

  • Payment terms: [e.g., full payment upfront, Net 30 for approved accounts]

  • We accept bank transfer, credit card, and other agreed-upon payment methods.

5. Shipping and Delivery

  • Shipping costs are calculated based on order volume, weight, and delivery location.

  • Urban Outdoor partners with reputable logistics providers to ensure safe delivery.

  • Delivery timelines vary depending on product availability and destination.

  • Pick-up options may be available from our warehouse (upon request).

6. Returns and Warranty

  • Wholesale orders are subject to our general Returns & Warranty Policy.

  • Damaged or defective items must be reported within 7 days of receipt with photos and documentation.

  • We do not accept returns for change of mind on wholesale purchases unless agreed in writing.

7. Intellectual Property

All images, product descriptions, and branding materials remain the property of Urban Outdoor and may not be used without permission. Wholesale partners may request approved marketing assets for resale and promotional purposes.

8. Termination

Urban Outdoor reserves the right to terminate wholesale relationships at any time if terms are violated, including non-payment, misrepresentation, or misuse of our brand and materials.

9. Contact

For any wholesale-related questions, please reach out:

Email: info@urbanoutdoor.com.au
 

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Afterpay - Coming Soon

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